Hello and welcome to the FAQ page! This page is fairly new, as over the years of our operation we’ve not created one until now. We will be populating this page with frequently asked questions.
Q: I can’t find some of my orders in my account, what do I do?
A: This happens as a result of not being logged in when you create your order. To prevent future orders from not showing up in your account, please make sure that you log in first before placing your order. Existing orders will have to be loaded into your account manually by us, please contact us to have this done.
Q: I’ve finished paying my layaway but received an extra invoice?
A: Sorry about that, we send layaway invoices using PayPal’s automated recurring invoicing system, and it has a lot of issues saving change requests, which includes cancellation requests. Please do not pay the extra invoice and let us know about it, we’ll get rid of it.
Q: How long does it take you guys to respond to my question?
A: We try to answer all inquiries within 3 business days. Please note that business days do not include weekends or holidays. Due to us being a small team, sometimes it may take us longer to get back to you. We have a few helpers who can answer general questions and will do so, but detailed order/account questions will need to be handled by our main staff. If you’ve not received a response from us, please check your Spam/Promotions folder, as oftentimes our responses go there.
Q: My order’s status shows as “On Hold”, what does this mean?
A: “On Hold” doesn’t mean anything, it’s just something our website does for full payment orders to flag those orders so that we check them before we ship out. Sometimes, for no reason the payment gets returned, and we want to make sure that didn’t happen before shipping.
Q: Will you update me regularly on the status of my order?
A: We only send updates when there is news to report. We do not send updates to report that there has been no updates. Due to the small size of our team, it isn’t feasible for us to send individual messages to report that there is nothing new to report. We apologize for the inconvenience.
Q: Will you combine shipping?
A: Yes, we will always try to find the most cost-efficient shipping method for our customers. Sometimes however, it simply isn’t feasible to combine certain items for shipping due to dramatic differences in official company box sizes. We also advise against combining shipping for especially delicate items (i.e. intricate resin accessories/parts). We will always discuss the options with you.