Hi everyone,
We’d like to extend our sincerest apologies for the website issues today during what was supposed to be the Fifth Motif Hands Set ordering period.
The issue with our website crashing under high traffic is something that we’d been working on. The last time that the issue cropped up was during the BlackBox Foo Dou pre-orders, after which our website hosting service advised us of steps that we could take to address the issue. We followed through on all of their suggestions, spending much money and time in applying them.
We were assured that taking those steps would at least alleviate the issue, but what happened today was an even major crash than before.
We’re currently taking steps to migrate the site to a dedicated hosting program that guarantees stable traffic of up to 30000 visitors in a day. This should be way more than enough, but we are cautious as it’s another solution proposed by our host and their previous ones have not been effective.
We’re very sorry for the inconvenience and stress caused by our technical issues. The hand sets are still available, we will be rescheduling the sales time to a later date after the website migration is complete.
We are continuing to work on the issue and thank you for your patience and understanding.