With so many BJD shops and dealers out there, you might wonder, “Why should I order through BJDivas?”
The answer is simple: we strive to provide you with unparalleled customer service and special perks no matter where in the world you are located. When you order through us, the following are just some of the benefits that you can enjoy:
- Save on shipping! USA customers can enjoy domestic shipping rates and we will partially subsidize shipping costs for international customers.
- Extended and flexible layaway plans! Our standard longest layaway period is 6 months. This period can be further extended for large orders to accommodate our customers’ needs. If you need to further adjust your payment schedule, for instance say you’d like to set up something like paying a varying amount each period, simply get in touch and we’ll see what we can do!
- Quick and easy communication! In addition to our time zone probably aligning more closely with yours, we strive to bridge the language gap between our customers and BJD companies. As our focus is facilitating our customers’ ordering experiences, we respond to messages within hours rather than days or even weeks.
- Relax while we work for you! As BJD owners ourselves, we understand how stressful the waiting game can be. We are very diligent about keeping up communications, and we will check the quality of your dolls when they arrive then follow-up with the parent company to fix any problems if they arise.
As we are super devoted to each of our customers, in addition to always endeavoring to empathize with them about how frustrating the long wait times can be and doing what we can to help alleviate those frustrations, we strive to consider and address each customer’s specific needs. Some examples of us going above and beyond the norm to provide exceptional service are as follows:
- During a sales period in our Etsy shop, without being asked to do so, we manually applied the discount for customers who had checked out without entering the coupon code by refunding the discounted amount.
- Taking the time to thoroughly help newcomers to the BJD world to understand the nomenclatures of, and where to find resources for, the hobby.
- Assisting customers with image searches for product comparisons and taking our own photos to provide requested visualization.
- Recommending face-up artists after taking the time to understand a customer’s tastes, needs and budget.