Hello everyone,
First, thank you for your patience as we’ve been working through the impact of the new tariffs. This situation is still in flux, however we know this discussion is long overdue. We’ve spent the last several weeks consulting, calculating, and exploring every option to protect our customers. After extensive research and internal discussion, we’ve reached a difficult truth: we can’t continue as we have without making changes. The 142% tariff rate has made our current model unsustainable. We had hoped to avoid any price adjustments, but the reality is that some changes will likely become necessary. That said, we’re committed to minimizing the impact on you. If we do need to raise prices, we’ll do so carefully — with full transparency and with a concerted effort to keep any increases under $100 per item. We know these are already significant purchases, and we understand how frustrating it would be to pay even more after making such a purchase. These changes are clearly going to be tough on our hobby, but we’re not giving up. We’re continuing to explore ways to absorb costs, reduce overhead, and soften the blow for our community.
Note from Chartelline (Customer Service):
“I want to personally apologize for recent delays in communication and the overall quality of customer support. This entire situation has been rough, and has impacted both my physical and mental well-being. These tariffs threaten everything we’ve built — and it’s been heartbreaking to watch years of work be jeopardized by something so completely out of our control. Still, that doesn’t excuse me not being fully present for you. You deserve better. I’m committed to doing everything I can to push forward — even when it’s hard — and to show up for you the way you’ve shown up for us. Thank you for your continued patience, your kindness, and for sticking with us through this storm.”
We know that this update brings some hard truths, and we’re sorry for that. The future remains uncertain, but our promise remains the same: we will keep doing everything we can to serve you, protect our community, and weather this challenge together. Thank you again for your support. It means more than you know.
With gratitude,
— BJDivas